Last updated: 09 November 2026

Thank you for choosing CancerCoach.Me. My aim is to provide supportive, individualised exercise coaching to help people affected by cancer build strength, confidence and trust in their bodies, before, during and after treatment. These Terms and Conditions explain how my coaching services work and what you can expect. Please read them carefully before booking or starting a programme.

1. Who provides the service?

CancerCoach.Me is the trading name of Steph Lightfoot, a French-based independent business operating as a micro-entrepreneur.

Service provider: Steph Lightfoot
Trading name: CancerCoach.Me
Business email: hello@cancercoach.me
SIRET number: 48054695100033
Business address: 2546 Route de Coupeau, 74310 Les Houches, France

In these Terms and Conditions, "I", "me" and "my" mean Steph Lightfoot trading as CancerCoach.Me.

2. About my coaching services

I provide individual online exercise coaching for people affected by cancer. Depending on your package, services may include an initial consultation and exercise assessment; individualised exercise programming; access to an online coaching platform; exercise demonstrations and training guidance; online coaching calls or check-ins; ongoing messaging and feedback; and adaptation of programmes as your needs change.

The precise services, duration, frequency of contact and level of support will be agreed before you start. Your package details will be confirmed separately in writing.

3. The nature and limitations of the service

CancerCoach.Me provides exercise coaching and support. It is not a medical service. I am not your doctor, oncologist, physiotherapist, psychologist or other treating healthcare professional, and coaching does not replace medical advice, diagnosis or treatment.

I use the information you provide to help develop an exercise programme appropriate to your circumstances and goals. However, I cannot diagnose or treat medical conditions or guarantee a particular health outcome.

Exercise carries inherent risks, including possible injury. Online coaching has limitations because I cannot physically assess or supervise you as an in-person healthcare professional might.

If you have concerns about whether exercise is appropriate, or your medical circumstances change, seek advice from your treating healthcare team.

4. Your responsibilities as a client

To help me provide appropriate coaching, you agree to provide accurate and complete information about your health, treatment history and exercise experience; tell me about changes to your health, medication, symptoms or physical abilities; seek medical advice or clearance where appropriate; follow exercise instructions carefully and work within your capabilities; stop exercising and seek appropriate advice if you experience unusual pain, concerning symptoms or feel unwell; use the coaching platform responsibly and keep login details secure; and communicate openly if an exercise or programme does not feel appropriate.

You are responsible for decisions about your participation in exercise and for following medical advice given by your healthcare team.

5. Medical information and consent

Before starting coaching, I will ask you to complete an initial health and exercise questionnaire. This may include information about your cancer diagnosis, treatment, medication, symptoms, medical history and physical limitations. I use this information to help assess your needs and adapt your exercise programme.

Health information is sensitive personal data. Its collection and use are explained in the CancerCoach.Me Privacy Policy. You will be asked to provide explicit consent for processing relevant health information separately from acceptance of these Terms and Conditions.

You can withdraw consent at any time by contacting hello@cancercoach.me. If I no longer have the information needed to provide coaching safely, I may need to pause or end the service.

6. Coaching platforms and communication

Depending on your package, coaching may involve Trainerize for exercise plans, progress tracking and messaging; video calls or other agreed online meeting platforms; email for administrative communication; and WhatsApp for occasional calls or messages, where agreed.

You are responsible for maintaining access to the necessary devices and internet connection. Do not use messaging platforms for emergencies or urgent medical concerns. In a medical emergency, contact your local emergency services.

I will aim to respond to messages within 24-48 hours during normal working days. I do not provide a 24-hour support service.

7. Booking and payment

The price, duration and contents of your coaching package will be confirmed before you commit to purchase. Depending on the service, payment may be made in full before coaching begins, in agreed instalments or on a session-by-session basis.

Payment methods and due dates will be confirmed at booking. Payments may be processed through Stripe or another agreed payment method. Any applicable taxes will be shown as required by law.

Where payment is made in instalments, you remain responsible for payments agreed for the package, subject to applicable statutory cancellation or withdrawal rights.

8. Coaching calls, cancellations and rescheduling

I understand that health, treatment and family circumstances can change, sometimes at short notice. If you need to cancel or rearrange a coaching call, please contact me as soon as possible.

I aim to be flexible and will consider cancellations and rescheduling on a case-by-case basis. Where possible, I will offer an alternative appointment. If I need to cancel or rearrange a session, I will give as much notice as possible and offer an alternative appointment.

Any specific cancellation arrangements agreed for your package will be confirmed separately.

9. Pausing or ending coaching

You can contact me at any time if you wish to pause or end your coaching. If your health or treatment circumstances change, we can discuss whether it is appropriate to adapt or temporarily pause your programme.

If coaching is no longer appropriate or I believe I cannot provide the service safely within my professional scope, I may recommend pausing or ending the service.

Where a package has been paid for in advance, any refund or outstanding balance will be considered in accordance with the package agreement and applicable consumer law. Nothing in these Terms and Conditions removes statutory rights.

10. Your right to withdraw from an online purchase

If you are a consumer purchasing coaching services online, you may have a statutory 14-day right of withdrawal under applicable French consumer law. The withdrawal period generally starts on the day the contract is concluded.

To exercise this right, email hello@cancercoach.me and clearly state that you wish to withdraw from your coaching agreement.

If you ask me to begin providing the service during the 14-day withdrawal period, I will ask for your express request before starting. Where you withdraw after expressly requesting that the service begins during this period, you may be required to pay a proportionate amount for the service already provided, where the law allows.

The right of withdrawal may be lost in certain circumstances once a service has been fully performed, provided the required prior express agreement and acknowledgement have been obtained. A statutory withdrawal form will be made available where required. These provisions do not affect additional rights under applicable law.

11. Refunds

If you are unhappy with your coaching or need to stop for personal or medical reasons, please contact me so we can discuss the situation.

Any refund will be assessed in light of services already provided, the terms of your particular package, unused sessions or services, and your statutory consumer rights. I do not exclude or restrict any refund rights that apply under consumer law.

12. Intellectual property

Exercise programmes, written materials, videos, documents and other resources created or supplied by CancerCoach.Me remain my intellectual property or are used under the relevant owner's permission.

You may use these materials for your own personal exercise and learning. You must not copy, reproduce, distribute, sell, share or commercially exploit them without my prior written permission.

13. Confidentiality

I treat information shared during coaching as confidential and will not knowingly disclose it except where you have given permission; disclosure is necessary to provide the service through agreed providers; disclosure is required by law; or a serious and immediate safety concern justifies disclosure.

The handling of personal and health information is explained in the Privacy Policy.

14. Liability and exercise participation

Physical activity carries inherent risks. I will take reasonable care when developing and adapting your exercise programme based on the information available to me.

You remain responsible for exercising within your capabilities, following medical advice and communicating relevant changes to your health.

Nothing in these Terms and Conditions is intended to exclude or limit liability where such exclusion or limitation would be unlawful, including liability for fraud, wilful misconduct or rights that cannot legally be excluded.

15. Complaints and concerns

If you have a concern about your coaching experience, contact me at hello@cancercoach.me. I will do my best to understand the issue and work towards a reasonable resolution.

16. Applicable law

These Terms and Conditions are governed by French law, without prejudice to mandatory consumer protection rights that may apply in your country of residence.

Where a dispute arises, the parties will first try to resolve it through direct communication. Nothing in these Terms and Conditions limits your right to bring a claim before a court with jurisdiction under applicable law.

17. Changes to these Terms and Conditions

I may update these Terms and Conditions to reflect changes to my services or legal obligations. The version applicable to your coaching package will be the version provided when you enter into the agreement, unless a change is required by law or otherwise agreed.

18. Contact

For questions about these Terms and Conditions, contact Steph Lightfoot – CancerCoach.Me at hello@cancercoach.me.